FAQ's

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to sales@hookeisa.co.za.


Need Help?

If you have an issue or question that requires immediate assistance, phone us on
+27(0)31 502 3115

Frequently Asked Questions

We believe that online shopping should be as secure as shopping in a store.

Payments made via the website are encrypted, and are carried out by external and secure payment agencies Payments.

We do not have access to any of your details relating to debit or credit cards or other banking information.

We respect your privacy and assure you that we only share your information if you have given us permission to do so.

We do reserve the right to disclose information in certain circumstances, as is clearly set out in our Privacy Policy.

Please read the Policy and feel free to Contact Us if you have questions.

You can browse our site and even select products for your shopping basket without creating an account, however, once you are ready to make a purchase you will need to register an account before you can do so.

Once you've created an account, shopping with us will be an easy process and you will benefit from:

Fast and easy checkout. Storage of your various delivery addresses. Tracking your order. Looking at past orders. Latest drops and promotions via our newsletter.

The Terms and Conditions on our website apply to each person who registers an account with us, and to every order and purchase that is made via our website.

It's therefore important that you read and understand the Terms and Conditions before you purchase and if you have any queries about them please Contact Us.

We will only send you emails and our newsletter if you choose this option when you registered your account with us.

We won't pass your details onto anyone else.

If you have opted to receive emails and our newsletter and you change your mind, you can remove yourself from our mailing list whenever you like.

Don't worry... Simply follow the "Forgot your password?" link when trying to log in.

We will send you an email with a link to set up a new password but please make sure that you check your junk email folder in case our email makes its way there.

If you're having trouble signing in please make sure you are using the same email address and password that you used when first registering with us, and that you have entered the address and password correctly.

If you have forgotten your password, simply follow the "Forgot your password?" link when trying to log in.

We will then send you an email with a link to set up a new password but please make sure that you check your junk email folder in case our email makes its way there.

At present we only offer delivery in South Africa. We currently do not deliver outside of Southern African borders but will be adding more locations in Southern Africa soon. Follow us on social media for the latest updates and news.

Register an account and choose to receive the Hookei newsletter, bringing you all the latest news and updates. Follow us on Facebook, Instagram, Youtube and Linkedin.

You can remove yourself from our email mailing list by clicking on the unsubscribe link at the bottom of the email you receive from us.

Unable to find satisfactory answers ? Contact Support